Returns: Simple as 1-2-3
Online Returns
We allow customers to choose any item they want to return, please print a shipping label, and drop it at the shipping office of your choice.
Express Pickup
When available please call or fill out a contact form on the home page for courier/local pickup.
Return Policy
Effective as of January 1, 2026
Easy shopping, simple returns - that's our promise. We're committed to making your shopping experience as seamless and worry-free as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.
Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition. If for some reason the product is defective within 90 days, please reach out to us and we will replace it for you. We want 100% satisfaction!
A refund will be provided once Equine Innovations has received the item, and determined that you are eligible for a refund. It can take up to 30 days for us to receive and process your return. In certain circumstances refund timeframes may be longer. If we need additional information about your return, we will notify you with instructions to contact us.